CMS Support Analyst


You will be working in a small team of content support analysts in the provision of contracted services, under SLA, to Digitas clients.

The role is a senior position within the team and you will be expected to be a technical authority in your area of expertise and provide guidance to less experienced members of the team.

Another key aspect of this role is to understand client requirements with regard to the onboarding of new short-term client projects and to work with delivery managers and client directors in the scoping of new service engagements.



  • Extensive content editor experience, preferably in an enterprise environment
  • Strong Adobe Experience Manager (AEM) background
  • Exceptional soft skills including:
  • Strong client facing skills
  • Ability to juggle multiple tasks and priorities
  • Able to work under pressure and hit exacting client deadlines
  • Strong follow-through orientation
  • Self-starter and self-learner
  • Ability to motivate others
  • An inquisitive and curious mindset
  • Exceptional troubleshooting and fault-finding skills
  • Respond to client briefs and advise on the best use of resources.
  • Maintain and, where appropriate, enhance quality of content deliverables, demonstrating excellent attention to detail.


  • Good working knowledge of Adobe Photoshop
  • Experience using Jira and Confluence as service/project tracking tools

About Digitas 

We have 40 offices in 25 countries, each one helping to upend and redefine the landscape of strategy, creativity, media and technology. We’re pumped about the accolades we’ve earned – cue Titanium Lions, Gold Pencils and making LinkedIn’s Most InDemand Employer List of 2014 – but what energizes us most is the people we work with, the clients we work for and the never-ending challenge that confronts us: Producing amazing creative, day after day. On top of great values, great people and great clients, we’re proud to offer many great perks – things like flex vacation days, tuition reimbursement, gym membership discounts and anniversary gifts for the many people who’ve been with us 5, 10, 20 years and more. And while we celebrate those who’ve stuck by us and shaped us into the creative force that we are today, we’re always looking for great new talent help us grow even stronger. If that’s you, well, come join us.

Digitas is an equal opportunity employer.