Associate Social Strategist (Community Management)

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Overview

We’re looking for an outstanding social writer to work in a unique role on our Community Strategy team. We need an individual who loves writing for social, is tuned into trends, and is interested in growing social communities through genuine engagements.

Job Responsibilities

As a Community Writer and Engagement Strategist, you will:

• Own day-to-day writing of community engagements on select social channels for a large tech client
• Be the eyes and ears for the brand, providing insights into what their community is talking about
• Monitor for real time crises, and agile opportunities
• Keep a pulse on platform best practices and breakthrough moments in community management
• Gather insights and observations from event chatter to inform key stakeholders (alongside analytics team)
• Develop industry POVs for the latest changes in the world of social media community management
• Maintain resources like playbooks and response matrices for up-to-date best practices

Day-to-day, your role includes:

• Writing quick, fun, and engaging social responses for real-time engagements with fans throughout the day
• Managing multiple social channels for one client, including continuous monitoring to ensure clients are briefed on all pertinent social conversations and crisis moments
• Daily native scrolling, monitoring, and pitching for in-real-time proactive engagements, UGC opportunities, and agile content moments.

Qualifications

• A four-year degree
• 1-3 years of experience in copywriting, copy-editing, creative writing, or related experience (social media marketing experience a plus!); please provide portfolio should you have one
• Working knowledge of social platforms (Facebook, X, Instagram, LinkedIn, TikTok, etc.) and their respective ad manager tools
• Preferred, but not necessary experience using a social monitoring tool for community engagement and analytics (notably Sprout and Synthesio)

You are the right person if you:

• Love writing for social with a passion for building communities
• Are highly organized with an extreme attention to detail
• Are flexible and ready to jump in where needed
• Demonstrate grit and ownership
• Exude positivity
• Aren’t afraid to share your ideas and communicate
• Meet problems head-on and view them as opportunities

Additional Information