Account Director


Job Title - Account Director


Department Summary

At Digitas the Client Services team build relationships with clients, partners and colleagues to deliver great work.  To do that we focus on four C’s:

  • Clients – we understand our clients, their business and their customers, inspiring our teams to deliver work that makes a difference
  • Creative – through the identification of business challenges and opportunities we create the environment for creative thinking
  • Craft – we are the guardians of the work we deliver, bringing the right experts together to ensure quality and craftsmanship
  • Commercial – it is our job to ensure the profitability of the work we deliver for the agency and for clients, enabling long term partnerships

Role Summary

As an Account Director, you will be a key player in an established team that manages a range of diverse, high profile accounts. You will be responsible for the account management of one of these clients, helping them understand how digital can help create competitive advantage for the business and improve their marketing campaigns and product launches. Specifically you will take responsibility for client satisfaction, quality of service and making sure that all the work we do for our clients is delivered on time and on budget.


Our team is split into Portfolios, each headed up by a Client Partner. The Account Director role will sit in one of these Portfolios and will report into a Client Director (Group Account Director).



  • Own the day to day client relationship with the digital lead and campaign managers, making sure that all requests are dealt with in a professional and timely way
  • Own relationships with key leads from the many partner agencies that work with our client
  • Ensure that all the work we deliver is of high quality and on time/to budget
  • Build effective client relationships in which you become their trusted advisor, in turn helping us to do great work together
  • Understand the dynamics of your client’s business, so that we can identify ways in which digital can help them meet their objectives
  • Stay on top of what your client’s competitors are doing and share insights with the client/agency teams
  • Own your projects from concept to end of project review – including collating results, writing case studies and sharing learning’s with client/agency teams
  • Ensure that the established ways-of-working process for campaigns is adhered to and evolved as needed with our partner agencies and client leads
  • Manage a junior team member that will support on the digital experience workstream, and be responsible for their career evolution
  • Take responsibility for commercial management of your account(s), including accurate forecasting on a weekly basis and management of wip and invoicing
  • Work collaboratively with cross-discipline teams. Actively contribute to the Client Services & portfolio teams, participating in regular meetings & training
  • Grow & develop your client relationships, including creation of an annual business development plan (with your Client Director)
  • Continue building your knowledge of the digital marketing & technology sector, including attending agency training sessions


Skills & Experience


  • Experience in an Account Management role with digital experience which focuses on Content Campaigns, and also includes Data, CRM, Platforms, Social, and Media
  • A clear understanding of digital campaigns and the details of an owned, earned and paid ecosystem
  • Excellent written & verbal communication skills
  • Excellent organizational skills
  • Good presentation skills



  • Experience in creating & managing a variety of digital activity, from communications campaigns to web development projects
  • Experience in writing strategic proposals in answer to client briefs & proactively
  • Appreciation of data and how insight can be used to help drive our clients’ businesses
  • Ability to take on commercial management of an account, from forecasting to invoicing


Number of Position: 1

Location: London

Salary: Competitive Salary Rate Apply

Closing date: 01/08/2018

About Digitas


Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,300 employees across 12 countries and 24 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit