Value we created
8% of E.ON’s UK customer base are active app users, up from 5% a year ago. Active app users are defined as those customers who login more than 10 times per year and carry out more than two interactions per login.
The app is now driving more than 100,000 meter readings per month. Meter reading submissions via the app are growing twice as fast as any other channel and users of the app are twice as likely to submit a monthly meter reading.