Associate Director, Experience Strategy


What you’ll do:  

As AD, Experience Strategy, your comprehensive digital strategy and consumer experience expertise will be essential to provide thoughtful and consistent execution for key client engagements.

Rooted in an in-depth and empathetic understanding of the consumer’s current environment and ecosystem as well as their priorities, motivators and pain points, this pivotal role demands a focus on how to most effectively solve for experience gaps between today’s consumer experience and the desired future state.

Day-to-day, your role will concentrate on collaborating across the agency and supporting Experience Design teams based on defined strategies across key accounts to deliver industry-leading digital products and services (DP&S). To do so, you will focus on:

  • Synthesizing and analyzing a variety of data-centric resources, hacking data, researching behaviors, looking at what people are doing and hypothesizing why
  • Supporting primary research initiatives via the development of surveys and discussion guides; participating in qualitative research initiavies
  • Building empathy maps, user personas, identifying pain points and mapping experience journeys and service blueprints to articulate brand experiences across web, mobile, and other emerging interfaces


  • Coordinating and participating in experience ideation and intelligence gathering workshops with internal teams and clients; facilitating conversations with insights and data to inspire creative solutions
  • Crafting Experience briefs with powerful, unexpected insights that inspire
  • Supporting the execution of in-depth and ad hoc usability testing to validate new experiences and improve existing ones
  • Identifying cultural trends and keeping a pulse on emerging technology trends and start-up culture; providing teams and clients with a point of view on how it affects the way brands connect with people                                                       


This important role requires a depth of expertise across a range of subject matter (6+ years; min 4-year college degree), including a track record of impactful work experience and professional ingenuity – which means you are:

  • A digital experience-savvy marketer and passionate problem-solver with an unstoppable drive to inspire teams and bring the best work to life
  • A creative researcher able to stitch together multiple data sources and inputs into a cohesive and actionable narrative
  • A strong analytical thinker and translator with exceptional data-dexterity, including the ability to conduct usability studies to uncover insights that drive experience strategy, design and implementation
  • A system-thinker with a strong background or practiced expertise in service design and UX methods, supported by knowledge of technology platforms and SEO
  • A strategic partner who provides clarity on the role and expectations of a digital experience
  • A collaborator comfortable in waterfall, agile- or sprint-based approaches, willing to work in real time
  • A team player fostering partnership and collaboration with all levels of the agency and its partners
  • An all-around seasoned professional with exceptional communication, organizational and time management skills, and the flexibility to adapt quickly to change

Got what it takes? We’d love to hear from you.

About Digitas

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,500 employees across 18 countries and 32 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit

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