Client Director

OVERVIEW

As a Client Director, you will be a key player in an established team that manages a range of diverse, high profile accounts. You will undertake a highly client facing and commercial role encompassing client and account management business development, solutions and strategic selling and project delivery. You will effectively run a mini-business and support Client Partners in penetrating new accounts.  

Responsibilities

-          Own the day to day client relationship, making sure that all requests are dealt with  in a professional and timely way

-          Ensure that all the work we deliver is of high quality and on time/to budget

-          Build effective client relationships in which you become their trusted advisor, in turn helping us to do great work together

-          Understand the dynamics of your client’s business, so that we can identify ways in which digital can help them meet their objectives

-          Stay on top of what your client’s competitors are doing and share insights with the client/agency teams

-          Own your projects from concept to end of project review – including collating results, writing case studies and sharing learning’s with client/agency teams

-          Take responsibility for commercial management of your account(s), including accurate forecasting on a weekly basis and management of wip and invoicing

-          Work collaboratively with cross-discipline teams. Actively contribute to the Client Services & portfolio teams, participating in regular meetings & training

-          Grow & develop your client relationships, including creation of an annual business development plan for you and your team

-          Continue building your knowledge of the digital marketing & technology sector, including attending agency training sessions

QUALIFICATIONS

Skills & Experience

-          Client Director with digital experience which includes Data, CRM, Platforms, Content Campaigns and/or Media

-          Excellent written & verbal communication skills

-          Excellent organizational and presentation skills

-          Experience in creating & managing a variety of digital activity, from communications campaigns to web development projects

-          Experience in writing strategic proposals in answer to client briefs & proactively

-          Appreciation of data and how insight can be used to help drive our clients’ businesses

-          Naturally inquisitive

-          Clear, engaging communicator

-          Customer focused

-          Ability to predict and solve problems

-          'Can do/Will do’ attitude

-          Able to effectively lead other subject matter experts and complex operational issues

Please note that DigitasLBi is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

About Digitas

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,500 employees across 18 countries and 32 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit www.digitas.com.

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