Community Manager

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Job Responsibilities

• Creatively and proactively assist the brand’s customers in their requests for information or help
• Serve as the initial point of contact for inbound requests on online company digital properties (e.g. Brand Twitter page) and the web at large
• Identify, analyze issues, patterns and trends in customer requests about products/services
• Disseminate above information to the appropriate internal departments so that they can respond accordingly
• Bugs to quality assurance
• New ideas to product development
• Messaging effectiveness to marketing
• Frequently asked questions noted
• Identifying user generated content
• Monitor online conversations
• Participate in online conversation via posts to build brand visibility and thought leadership
• Author blog posts, articles, podcasts, videos and screencasts, (or relevant media) to creatively communicate product uses
• Establish benchmarks for metrics and develop a reporting schedule including recommendations
• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns
• Identify and engage advocates
• Proactively escalate issues, observations, opportunities, and insights to the appropriate client team
• Communicate issues, opportunities and insights to the appropriate Digitas team  
• Establish credibility as a thought leader on new social media tools, best practices and how organizations using new tools, in order to gain a rapid competitive (and early adopter) advantage 
• Further establish Digitas credibility in the Social space by participating professional networking arenas attending/speaking at relevant events

Qualifications

To qualify, you’ll need:

• Four-year degree 
• 3-5 years experience in a digital and/or communications field
• Excels at research, possesses excellent writing skills and the ability to create editorial and technical writing output quickly
• Proficiency in Microsoft Office products
• Dedicated to blogging, microblogging and use of Facebook
• Understands the power of feed marketing
• Demonstrated creativity and documented immersion in social media (links to your examples required)
• Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics
• Experience sourcing and managing content development and publishing
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
• Ability to work with multiple teams simultaneously-both internal and external-in a dynamic fast-paced environment
• Discretion to identify threats and opportunities in user generated content
• Understands social media universe including YouTube, Foursquare Bookmarking sites (such as StumbleUpon, Delicious, Digg, Reddit), Flickr, Forums, Twitter, Wikis, blogs, etc. We are seeking someone who maintains a personal mix of participatory expertise from among these channels
• Knowledge of search engine optimization basics including basic keyword research. Understands what it means to shoulder the communication of a brand
• Has excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
• Eager to meet and exceed objectives and take on more responsibility
• Brings to the position outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Ability to communicate results to management and in a fast-paced environment
• Candidate must be open to travel as needed
• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation

Got the sparkle? Apply if you believe your unique skills are a fit. We’d love to hear from you.

Additional Information