Account Director

OVERVIEW

As an Account Director at Digitas, you will be a key player in an established team that manages a range of diverse, high profile accounts. You will be responsible for the account management of one client, helping them understand how digital can help create competitive advantage for the business.

 

Specifically, you will take responsibility for client satisfaction, quality of service and making sure that all the work we do for our clients is delivered on time and on budget.

 

You will lead the internal teams to identify ways we could improve customer experience and business goals through data driven opportunity on very technical oriented ongoing programs.

 

Responsibilities

  • Own the day to day client relationship, making sure that all requests are dealt with in a professional and timely way
  • Ensure that all the work we deliver is of high quality and on time/to budget
  • Build effective client relationships in which you become their trusted advisor, in turn helping us to do great work together
  • Understand the dynamics of your client’s business, so that we can identify ways in which digital can help them meet their objectives
  • Stay on top of what your client’s competitors are doing and share insights with the client/agency teams
  • Own your projects from concept to end of project review – including collating results, writing case studies and sharing learning’s with client/agency teams
  • Take responsibility for commercial management of your account(s), including accurate forecasting on a weekly basis and management of WIP and invoicing

 

Skills & Experience

  • Experience in an Account Director role with well-rounded digital experience supporting project manager’s and technical experts
  • Ideally experience working on Sitecore projects, and large platform builds
  • Experience in writing strategic proposals in answer to client briefs & proactively
  • Appreciation of data and how insight can be used to help drive our clients’ businesses
  • Ability to take on commercial management of an account, from forecasting to invoicing
  • Experience of large platform builds and delivering a prioritised program of work to a roadmap, delivering ongoing business objectives
  • Ability to build client relationships with clients based in different time-zones

About Digitas

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,300 employees across 12 countries and 24 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit www.digitas.com.