Senior Associate, Community Management

OVERVIEW

What you’ll do: 

Be the lead community expert for a large financial services brand as part of the Social Strategy and Social Coordinator teams.

As a Senior Associate, you’ll own pieces of the day-to-day community management and social monitoring. You’ll be directly responsible for responding to comments from customers, partners and influencers, and noticing trends across the social universe for our team to use to drive future content creation.

Day-to-day, your role includes:

  • Have a pulse on conversation within the social communities and uplevel key themes to improve future content
  • Own day-to-day community management on select social channels and as part of large partnerships/campaigns
  • Understand the broader social conversation and spot opportunities for the brand to participate
  • Creatively and proactively assist the brand’s and your Digitas team in the development of social strategies, playbooks, etc.
  • Identify, analyze issues, patterns and trends in in the client landscape and with brand agnostic digital trends
  • Help with analyzing campaigns and translating anecdotal or qualitative data into recommendations and plans for revising social media campaigns
  • Identify and engage advocates/influencers

QUALIFICATIONS

We’re looking for strong, impactful work experience, which typically includes:

  • A 4-year degree and 2 to 4 years working in digital and/or communications, preferably for large brands in a client-facing role
  • You live and love the social media universe—you’re in-the-know on YouTube, Reddit, Tumblr, Pinterest, Instagram, Facebook, Twitter, TikTok, etc.
  • Experience with social community management and transforming learnings from the community into new content opportunities or strategic changes
  • Social media-specific writing experience
  • Attention to detail
  • Experience using social management software (Social Studio preferred)
  • The ability to back up great creative ideas with sound analytical reasoning and community insights

Got what it takes? We’d love to hear from you.

Digitas is an equal opportunity employer.

About Digitas

Digitas is The Connected Marketing Agency, committed to helping brands better connect with people through Truth. Connection. Wonder. With diverse expertise in data, strategy, creative, media, and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and fully transparent, we are always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas has 3,500 employees across 18 countries and 32 offices, with an extended network via Publicis Media of over 23,500 employees present in more than 100 countries worldwide. To connect with Digitas or learn more, visit www.digitas.com.

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