Customer Experience Manager

DETALLES

The Customer Experience Manager is highly experienced, creative, collaborative individual. Someone that brings natural presence, business acumen and an exceptional track record working with leading brands, to blend strategy into extraordinary ideas that achieve effective results. He/She has a central role in building company’s reputation for connected CRM effectiveness, leading to new case studies and accolades that will drive our growth plan. They work with client services, creatives, data scientists, user experience architects and technology professionals. This is because we believe that at the inter-section of technology, connectivity and data can create powerful new connections between people and brands. The Customer Experience Manager is tasked with managing the day to day aspect of CRM, help in developing programs, setting overall strategy and facilitating implementation.

Day to day, your role includes:

  • Playing a leadership role for all CRM activities
  • Identifying strategic opportunities
  • Maintaining relationships and helping agency leaders in the network
  • Being a role model and champion for CRM within the agency
  • Being an inspiration and guide for the creatives, project and teams
  • Guiding the entire ideation process and support efforts all the way through to delivery
  • Being a champion for effectiveness and how to develop data-driven strategy
  • Building morale and motivation within strategy, coaching and supporting at all times
  • Taking on the role of thought leader, forming initiatives to develop skills and knowledge.

CUALIFICACIONES

  • 5-7 years of CRM program experience – consulting and client-side experience will also be a consideration – Salesforce/Microsoft Dynamics experience is a must
  • An excellent track record for leading CRM engagements and creative outcomes with global client brands in multi-cultural, multi-agency and network teams
  • Strong creative, brand planning and / brand consulting pedigree demonstrated through case studies, awards, etc
  • An analytical mind with deep industry knowledge, able to make recommendations using various research sources, tools and analytics techniques to uncover insight
  • Strong creative problem solving, both on a conceptual level in defining the strategic vision and a practical level in handling planning and operational considerations
  • Up-to-date knowledge of marketing technologies (MarTech) and digital experience platforms spanning Paid, Owned and Earned / Social Media
  • Exposure to a variety of industry verticals with depth and breadth of expertise in one or two categories
  • Authentic leadership qualities when working within project team

Sobre Digitas

Digitas es La Agencia de Marketing Conectada, totalmente comprometida con ayudar a las marcas a conectar con las personas a través de la AUTENTICIDAD. CONEXIÓN. IMAGINACIÓN. Nuestro completo y diversificado equipo se compone de expertos en data, estrategia, creatividad, media y tecnología que trabajan de forma integrada y conectada para generar vínculos que marcan la diferencia y dan respuesta a la necesidades de nuestros clientes a través de ideas que emocionan, provocan e inspiran. Somos curiosos y muy claros, siempre basándonos en el comportamiento de las personas para generar verdaderas conexiones entre marcas y usuarios, clientes y partners, ideas y resultados. Digitas está presente en más de 25 países en los seis continentes y forma parte de Publicis Media, uno de los cuatro hubs dentro del Grupo Publicis, quien está presente en más de 100 países y está formado por cerca de 80.000 profesionales. Si quieres conectar con nosotros y saber más, visita www.digitas.com.

¿Te gusta lo que ves?

¿Tienes preguntas? ¿Comentarios? ¿Solicitudes?

CONECTEMOS

¿Te gusta lo que ves?

¿Tienes preguntas? ¿Comentarios? ¿Solicitudes?

CONECTEMOS

Conectemos