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Service Designer


We want to deliver amazing experiences for our clients. That’s why we’re looking for 5+ UX Service designers with expertise and drive to ensure that what we craft are enjoyable, supportive and valuable. We are looking for you with the ability to do verything from initial research and concept phase to final delivery responsible of all digital touchpoints as well as physical products and services. The job is a strategic investigative role that requires a holistic mindset. 

You will work collaboratively on a wide range of projects, and use human-centered and participatory design methods to facilitate service improvement and new service design efforts. In the role you will be recognised as expert within your competence area within the organisation, delivering solutions and strategies, as the role is highly a strategy function. You will be required to collaborate with other designers, strategists, different technical disciplines across a variety of projects.


  • Provide direction, thought leadership and guidance to colleagues to ensure end users perspectives and objectives. 
  • Lead clients through the Service design process and influence them. 
  • Set strategic direction from a customer centric perspective. 
  • Holistic attitude and mindset internally and towards clients. 
  • Acts and is seen by others as a thought leader.
  • Constantly strive to stay abreast of new developments and improve processes.
  • Responsible for quality in what we do.


  • BSc., MSc. graduated or similar within Industrial design, Technical design, Product design, Service design, UX or similar.
  • Advanced knowledge of UX- and Service design methodologies.
  • Confidence in providing strategic directions, mapping and roadmaps from a technical and design perspective but also considering commercial and operational perspectives.
  • Ability to write and deliver impactful strategic presentations with confidence.
  • A passion for people and high sensitivity to human needs and an ability to translate behavioural insight into commercial opportunities and optimised experiences.
  • An eagerness to work collaboratively with an inclusive mindset towards colleagues in a loosely-structured environment.
  • Strong influencing, negotiation and communication skills (written, verbal, presentation).
  • Represent the brand in the Nordic countries, reporting and presenting to clients, partners and colleagues at all levels of the business.

Preferred skills and qualifications:

  • Track record of working with design and technology in B2B, B2C and C2C situations and in identifying valuable UX- and Service design solution opportunities in those relationships.
  • Ability to manage multidisciplinary workshop and collaborative sessions and to communicate design and research insights as well as final UX and Service design concepts and strategies to different part of the business.
  • Strong ability to understand and translate complex challenges into elegant solutions.
  • Experience of working with global brands, their design teams and acting as the client’s point of contact for within UX- and Service design.

The zipper. Ultrasound. And the three-point seatbelt. Not to mention, meatballs. These are just a few of our wonderful claims to fame in Sweden. Our SapientRazorfish office also claims an unrelenting passion for creativity and transforming and reimagining the way our clients do business, one strategic digital execution at a time. The team here is composed of thinkers and doers who deliver meaningful transformation to our clients.

About Digitas 

Truth. Connection. Wonder. Our team is deliberately diversified—with experts in data, strategy, creative, media, and tech working seamlessly across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. We are endlessly curious and fully transparent, always examining real human behavior to create authentic connections—between brands and consumers, clients and partners, and ideas and outcomes. Digitas operates in over 25 countries across six continents and is part of Publicis Media, one of four solution hubs within Publicis Groupe, which is present in over 100 countries and employs nearly 80,000 professionals. To connect with us or learn more, visit www.digitas.com.

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