Associate Director, Media Business Operations

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Overview

As a Media Business Operations Associate Director, you will be responsible for the management and oversight of Media Business Operations initiatives for a specific client(s) as well as the Media Business Operations team. The Associate Director will be a key stakeholder in Digitas’s pursuit of operational excellence and talent career growth. The Associate Director will collaborate with agency teams and external partners to analyze financial inconsistencies and operational trends across a diverse client portfolio with the aim to refine and develop process. The Associate Director will be responsible for delegating work and prioritizing tasks amongst the Media Business Operations teams as well as growing a strong Media Business Operations team. Areas of focus will include monitoring client(s) financial health, agency systems evaluation, audit compliance, process architecture, legal contract support, and agency growth initiatives. 

Job Responsibilities

Day to day your role includes:

• Responsible for media financials across assigned client portfolio and teams
• Key stakeholder in buying tool evaluations, process rollouts, user subscriptions and tool integrations – prepare POVs, recommendations, etc.
• "Pushes the envelope" with vendors to create solutions that work best to satisfy the needs of agency and our clients
• Legal liaison who reviews, negotiates, and manages agency contracts from a business and compliance standpoint
• Effectively articulates operational challenges and financial inconsistencies to management and brings well thought out solutions to the table 
• Works with multi-level media teams, finance, accounts payable, legal and leadership to ensure a seamless integration of work
• Evaluates, assesses and recommends the most effective financial and operational solutions to satisfy clients objectives
• Maintains a clear and reasonable vision of "next steps" and the "big picture" during meetings or when the parameters of a project changes
• Meets regularly with Media Business Operations leads to evaluate task execution and provide ongoing feedback to improve efficiency
• Enforces adherence to internal audit controls, and participates in external audits
• Builds client, vendor and interdepartmental respect and is recognized as a leader on their business
• Mentors, motivates and serves as escalation point for Media Business Operations team
• Aids in completing monthly staffing analysis reports, monitors burn rates, and advises on resource allocations 

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

• Four-year degree
• 6-8 years’ experience including 1-3 years in a financial, management and/or operations focused role in an agency or marketing company.
• A knack for teamwork – you’re at your best in a closely collaborative structure
• A stellar ability to problem solve, prioritize tasks, multitask, and manage time effectively
• Excellent communication skills – you’re articulate, straightforward and, above all, you’re thoughtful and kind
• Firm understanding of managing budgets
• Experience in managing people and projects
• Candidate must be open to travel as needed
• Proficiency in MS office suite (MS Excel, MS Word, MS PowerPoint)
• Strong leadership qualities and ability to drive change
• Detail oriented, and highly organized
• Proficiency in managing numbers
• Self-motivated
• Fiscally responsible
• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation.

• Experience working within pharmaceutical and healthcare environments is a plus

Got the sparkle? Apply if you believe your unique skills are a fit.

Additional Information