SVP Client Services

Day to day, your role will include: 

• Oversee a major, multi-faceted account portfolio, managing team deliverables and ensuring flawless execution across all workstreams. 

• Leadership in driving typically $25M+ in revenue, team sizes ranging from 30-50 people with multiple client stakeholders. 

• Develop and implement strategies to ensure high client satisfaction and collaborate with other departments to ensure a unified approach to client experience.  

• Establish and maintain strong relationships with key clients. 

• Lead multi-track digital content and ecommerce engagements, understand the interplay between, and ensure we are driving an impact when it all rolls up to client results. 

• Leverage knowledge of Retail Media and Digital Shelf best practices to make recommendations that will have the most impact to the client’s business and drive innovation. 

• Lead cross-capability teams responsible for the customer engagement and messaging strategy, creative development, and execution of communications across multiple owned digital and social channels. 

• Work with cross-disciplinary teams and agency partners to drive integration of Brand and National media with other channels. 

• Awareness and understanding of SOW and project proposal documents, account planning process, MSA, pricing information (estimates, change orders, new scopes, etc.). 

• Leads strategy for internal and client QBR activities, looks for opportunities to cross sell and drive organic growth with clients. Leads meetings with cross-functional agency senior stakeholders. 

• Partners with delivery team to closely manage client business health (margin, etc.). 

• Work with internal Marketing leads to create annual content calendar for thought leadership, white papers, public speaking and townhalls on relevant Client Service topics. 

We’re looking for a talented SVP, Client Services with impressive work experience, which typically includes: 

• 15+ years of experience including driving growth for clients through digital marketing capabilities in an agency. 

• Proven success managing large-scale accounts and budgets.  

• Strong experience with retail media, ideally working with Amazon or teams buying within Amazon. 

• Understanding of an omni-channel marketing ecosystem and customer-led marketing strategies. 

• Experience leading development of social and digital campaigns and integrating them with other channels in collaboration with cross-functional teams and agency partners. 

• Self-directed problem solver with excellent conflict resolution and communication skills. 

• Proven ability to build and nurture client relationships. 

• Experience leading complex projects and large teams. 

• Ability to lead a client account portfolio of $25M+. 

• Proven experience growing client accounts and agency revenue.