Manager, Media Business Operations

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

 

Overview

Manager, Media Business Operations

 

What you’ll do:  

 

As a Media Business Operations Manager, you will be responsible for the day-to-day management and oversight of Media Business Operations initiatives for a specific client(s) as well as a team of Analysts and Senior Analysts (including extended team). The Manager will be responsible for delegating work and prioritizing tasks amongst the team as well as growing a strong Media Business Operations team. The Manager will collaborate with agency teams and external partners to analyze financial inconsistencies and operational trends across a diverse client portfolio with the aim to refine and develop process. Areas of focus will include monitoring overall client(s) financial health, agency systems support, audit compliance, process architecture and agency growth initiatives. The Manager will provide regular feedback and report into the Media Business Operations Associate Director.

 

Day to day your role includes:

• Oversee client(s) media financials across assigned client portfolio and teams
• Ensure invoice and reconciliation process completed by agreed timing and signoff on campaign closure packets
• Manage client communications and escalations for financial and operations matters
• Guide internal teams on financial best practices as well as system limitations
• Enforce adherence to internal audit controls, maintenance of audit documentation and participate in external audits 
• Track key project milestones, anticipate challenges and raise the appropriate flags to guarantee timely deliverables amongst the Media Business Operations team
• Partner with media teams to develop client specific billing needs from reporting to system execution strategies
• Create operational exceptions and process to meet client needs while maintaining agency audit integrity and compliance
• Collaborate with agency teams and external partners to address areas of attention to improve process, financial standing and/or address client needs
• Partner with Media Business Operations Leads on buying tool new functionality evaluations, process rollouts, and tool integrations
• Meet monthly with our extended team to evaluate task execution and provide ongoing feedback to improve efficiency
• Mentor, motivate and serve as escalation point for team of Media Business Operations Senior Analysts, Analysts and PGD extended team
• Begin to understand key elements of terms and conditions within contractual documents
• Build strong client, partner and interdepartmental relationships – you’ll win their respect and be recognized as a leader on the business

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

• Four-year degree and/or 4-6 years’ experience including 1-3 years in a financial, management and/or operations focused role in an agency or marketing company.
• A knack for teamwork – you’re at your best in a closely collaborative structure
• A stellar ability to problem solve, prioritize tasks, multitask, and manage time effectively
• Excellent communication skills – you’re articulate, straightforward and, above all, you’re thoughtful and kind
• Proficiency in MS office suite (MS Excel, MS Word, MS PowerPoint)
• Strong leadership qualities and ability to drive change
• Detail oriented, and highly organized
• Proficiency in managing numbers
• Self-motivated
• Fiscally responsible
• Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation.

 

Got the sparkle? Apply if you believe your unique skills are a fit!

 

2025-125361

Additional Information